Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@ruiseartswh.co.uk and begin the subject line with "RETURN". If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Please note that returns will need to be sent within 14 days upon our acceptance, to the following address via our dedicated Royal Mail services: 9-11 Albion Way, East Kilbride, G75 0YN. Items sent back to us later than the request date, or without first requesting a return will not be accepted or refunded.

You can always contact us for any return question at sales@ruiseartswh.co.uk. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us at sales@ruiseartswh.co.uk by starting your subject line "Damages" or "Wrong Items". 

Exceptions / Non-returnable items / Exchanges
We also do not accept returns with poor packaging. Please ensure the products are returned with the original packaging materials and handled properly. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards, or any exchange of products. Please make a separate purchase for any new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return within 3-5 business days of receipt, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@ruiseartswh.co.uk.